We are looking for passionate, customer-focused individuals:

• Preferably with prior customer service experience in a call centre environment.
• Demonstrates good communication skills and able to work in a pressurized and highly driven
• environment.
• Minimally a Diploma holder. Fresh graduates are welcomed.
• Comfortable to work rotating shift hours including weekends and public holidays.

As a Customer Service Officer, you will provide:

• Personalized service over the telephone to customers on banking products, accounts, and
• services enquiries in an effective and efficient manner.
• Handle email enquiries and live chats.
• Understand customers’ needs and provide appropriate/ customized solutions.
• Identify cross-sell opportunities (ie. banking platforms) during customer interaction.
• Gather customers’ feedback and provide timely feedback to the Team Lead on issues for
• improvement.

Interested candidates kindly submit your updated CV in a Word Format to: Jasmin@Tangspac.com. Only shortlisted candidates will be notify. Thank you

Please refer the Job description for details