CUSTOMER SERVICE OFFICER REQUIREMENTS & QUALIFICATIONS

• Post-secondary education or above, with at least 1 year of customer service experience preferred
• Strong command of Cantonese and English (spoken and written); Mandarin an advantage
• Proficient in Microsoft Office and Chinese word processing
• Strong interpersonal and communication skills with a collaborative mindset
• Responsible, punctual, self-motivated, and able to work under pressure
• Flexible to work 5–6 days per week on a rota basis (Monday-Sunday)
  At our Shoalter Automation (UK) Ltd, we value diversity and promote equal opportunities. We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We encourage applicants from all backgrounds to apply for this position.

If you believe you have the necessary skills and experience to excel in this role, we welcome your application. Please submit your CV and a cover letter to us. We look forward to hearing from you soon.

• Shoalter Automation (UK) Ltd is a direct employer, Agencies need not contact us.

CUSTOMER SERVICE OFFICER ROLE & RESPONSIBILITIES

• Manage a high volume of calls, emails, and live chats efficiently and professionally
• Deliver excellent service and provide effective solutions to enhance customer satisfaction
• Proactively follow up with customers and maintain service quality
• Collaborate with internal teams to ensure smooth and timely resolutions
• Support ad hoc projects and contribute to overall team success

If you believe you have the necessary skills and experience to excel in this role, we welcome your application. Please submit your CV and a cover letter to us. We look forward to hearing from you soon.

• Shoalter Automation (UK) Ltd is a direct employer, Agencies need not contact us