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Customer Service Officer, CASA Klang Branch MY at CIMB Group Malaysia

Klang City, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Account Opening, Transaction Processing, Compliance, Cross-selling, Conflict Resolution, Branch Operations, Regulatory Compliance, Financial Services, Staff Supervision, Banking Procedures

Industry

Banking

Description

KEY RESPONSIBILITIES * Sales & Operational Function -To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents. -To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations. -To discharge duties instructed by ACSM/BM to serve business interests of the Bank. * Additional role for CSD at SME Desk: * For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities. * To participate in promoting branch products and services through cross-selling activities. * Customer Relationship * To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery * To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints * Process & Compliance * To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence * Operational Authority * To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents * To approve rates, cash and check deposits up to authorized amount * To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff * To supervise staff in ensuring service and compliance standards are me Administer account opening activitiesand provide authorization to transact and validate branch operation transactions in accordance with the Banks' rules and procedures

Responsibilities

The Customer Service Officer is responsible for managing end-to-end over-the-counter transactions, including account opening and cash handling. They also oversee branch compliance, resolve customer complaints, and participate in cross-selling bank products.