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Customer Service Officer at CIMB Group Malaysia

Çankaya, Ankara, Turkey -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cross-selling, Cash Handling, Account Opening, Reporting, Interpersonal Skills, English Communication, MS Word, MS Excel, MS PowerPoint

Industry

Banking

Description

* Monitor customer operations and resolve problem when necessary. * Promote and cross-selling banking product. * Attend to customers personally where necessary and provide feedback on customer’s needs and complaints. * Assist in supervising deposits counter services operations. * Supervision and control of daily physical cash balancing. * Ensuring all cash registers and records are properly written-up. * Serve customers by exchanging, receiving and paying out cash at counter. * Attend to opening of accounts and ensure documentation is in order. * Prepare the necessary daily and monthly reports. * Achieve and proactively referrals to ARM for A/C opening. * Adhere to all the time with cash security/control/accuracy. * Other task/project as assigned. Knowledge Skills and Experience: * Bachelor’s Degree business related disciplines; * At least 2 year experiences of customer service experience; * Relevant experience in the bank or service industry is an advantage; * Pleasant personality, friendly; * Confident, strong communications and interpersonal skills; * Excellent verbal and written English; * Ability to build a good relationship with customers; * Computer literacy in MS word, excel, and power point.

Responsibilities

The role is responsible for performing banking transactions, managing cash registers, and supervising deposit counter operations. Additionally, the officer promotes banking products and ensures high-quality customer service and complaint resolution.