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Customer Service Officer at Cushman Wakefield

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Technical Support, Client Liaison, Data Entry, KPI Familiarity, Team Collaboration, Escalation Management, Professionalism, Time Management, Attention to Detail, Honesty, Adaptability, Work Ethic, Reporting

Industry

Real Estate

Description

Job Title Customer Service Officer Job Description Summary Job Description RESPONSIBILITIES: - To handle calls for Maintenance Operation Center. - To ensure standby personnel are on duty and deploy a technician soonest once after receiving client complaints. - To be professional and courteous while engaging client calls. - To get accurate information and details of client complaints and provide the same during deployment. - To update correct information in client system after completion of jobs. - Able to work beyond working hours (max to 12 hours/day) - Co-ordinate and liaise with clients in case other activities are performed in client premises. - Log all the cases into the client system and into the internal work sheet. - To be familiar with KPI of each client and deploy the technician accordingly. - Work closely with the team leader and escalate any complex issues highlighted by the client. - Honest in reporting with a good attitude. - Perform tasks and duties assigned by his superiors. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.

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Responsibilities

The Customer Service Officer is responsible for handling calls related to maintenance operations and ensuring timely deployment of technicians based on client complaints. They must maintain accurate records in the client system and coordinate with clients for any additional activities.