Customer Service Officer, Customer Contact Centre at Manulife

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Telephone Manner, Self-Motivated, Service Attitude, Typing Skills, PC Literacy, Communication Skills, Problem Solving, Teamwork, Integrity, Diversity, Agile Mindset, Financial Products Knowledge, Insurance Knowledge, Quality Standards

Industry

Insurance

Description

The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? You obsess about customers, listen, engage, and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone We are looking for someone with: 3+ years of customer service experience preferred but not a must HKDSE/HKCEE/ diploma qualification will be required IIQE 1,3,5 will be preferred Preferably worked previously in a call centre/ service centre environment Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred Excellent telephone manner with good interpersonal skills Mature and pleasant personality Self-motivated and able to work independently Excellent service attitude and able to follow through on commitments to customers Adherence to quality standards Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel Good communication skills in English, Chinese and Mandarin, both written and spoken On the job you will: Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers. Handle and resolve customer queries and requests via phone, livechat and email on products and services in a professional manner with tactful customer service skills. Provide support to management and recommend productivity/service improvements. Ensure accuracy and compliance of all requests to be completed with good quality standards. Support ad-hoc tasks to achieve desired results of business needs. What can we offer you? A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities. Our commitment to you Values-first culture We lead with our Values every day and bring them to life together. Boundless opportunity We create opportunities to learn and grow at every stage of your career. Continuous innovation We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact. Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement Hybrid

Responsibilities

Handle customer enquiries and requests related to financial and insurance products through various communication channels. Resolve customer queries professionally while ensuring accuracy and compliance with quality standards.