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Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client at Mashreq Careers
, , Egypt -
Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Telephone Communication, Problem Solving, Sales Conversion, Root Cause Analysis, Feedback Capture, Product Knowledge, Procedure Explanation, Listening Skills, Computer Literacy

Industry

Banking

Description
To delight internal and external customers over the telephone. Key Result Areas Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities to meet financial targets. Clarify and explain procedures and products over the telephone. Capture and report customer feedback towards continual product development. Operates in a Call Centre environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary. Operating Environment, Framework and Boundaries, Working Relationships Operates in a Call Centre environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. Problem Solving Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary. Decision Making Authority & Responsibility Limited to certain functions which enable on-the-spot problem resolution. Knowledge, Skills and Experience 1-3 contact center experience University Graduate (preferably with some finance / banking or maths component). Arabic and English . Very customer focused. Computer literate Excellent communication skills Strong listening skills.
Responsibilities
The primary role involves interacting with internal and external customers over the telephone to understand their banking needs and provide excellent service to foster loyalty. Responsibilities include resolving problems instantly, converting sales opportunities to meet financial targets, and clarifying product procedures.