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Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client at Mashreq Careers

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Chat Support, KPI Adherence, Retail Banking, Compliance, Issue Escalation, Customer Feedback Collection, Quality Assurance

Industry

Banking

Description

Achieve the required KPI set in term of Adherence CRD AHT Quality score post call CSAT • Handle chat interactions within defined service levels and quality standards. • Capture customer feedback to drive product and service improvements. • Maintain adherence to process flows and compliance protocols in a chat environment. • Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. •Mostly related to explaining procedures or providing information regarding retail banking products. • Escalate issues appropriately and document chat interactions as per policy.

Responsibilities

Handle customer chat interactions and provide information regarding retail banking products while adhering to service levels and quality standards. Capture customer feedback and document interactions to drive service improvements and ensure compliance with bank protocols.