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Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client at Mashreq Careers

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Live Chat Support, Customer Service, Troubleshooting, Digital Migration, Sales Identification, Interpersonal Communication, Multitasking, Time Management, English Proficiency, Urdu Proficiency, Hindi Proficiency, Computer Literacy, Fast Typing

Industry

Banking

Description

To deliver exceptional support to internal and external customers via live chat platforms: • Engage with customers through live chat to understand and resolve their banking needs. • Deliver prompt and effective support to enhance customer satisfaction and loyalty. • Troubleshoot and resolve queries efficiently over chat. • Ensure timely follow-up on unresolved chat issues. • Migrate the customers to digital channels • Clarify and explain procedures and products over the telephone. • Identify sales opportunities during chat interactions to meet financial targets. • Collaborate with internal teams for seamless support handoffs and feedback loops. The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Responsibilities

Provide exceptional support to banking customers via live chat and telephone to resolve queries and enhance satisfaction. Identify sales opportunities and migrate customers toward digital banking channels.