JOB DESCRIPTION:

We are looking for a passionate and customer-oriented Customer Service Officer who will be the first point of contact for our clients. This role is not only about delivering excellent customer service before, during, and after their travel experience, it also requires a strong sales mindset to promote our travel packages, upsell products, and help customers customize their ideal journeys. You will handle inquiries, manage bookings, resolve issues, and ensure smooth travel operations while building long-term customer relationships.

JOB REQUIREMENTS:

• Minimum GCE ‘O’ Level / Diploma or equivalent qualification or equivalent work experience.
• Strong communication and interpersonal skills.
• Proven ability or interest in sales and achieving targets.
• Customer-focused, proactive, and able to work under pressure.
• Proficient in Microsoft Office and comfortable with booking systems.
• Must be able to work on shift, weekends and public holidays .
• 1–2 years of experience in the travel industry will have an advantage

5. ADMINISTRATIVE DUTIES

• Maintain accurate customer records and booking details in the system.
• Prepare daily/weekly reports on inquiries, sales, and service issues.