Job Description
1. Answer customer calls and assist customers in handling abnormal order
2. Actively check the goods and complete the order signing
3. Track the abnormality of the outbound goods and complete the abnormal handling, including the damage and loss of the goods
4. Responsible for handling various abnormal complaints from customers and assisting in solving them
5. Dedicated person to handle exceptions sent by customers from time to time and assist in completing customer responses
6. Assist the warehouse to complete the order for operation errors and follow up the processing
7. The customer did not receive the return order after signing, assist the outlet to find and solve it(Local Account)

Qualification

• Bachelor’s Degree in relevant field.
• Experience in relevant field; relevant experience in Customer service
• Have background knowledge on Transport business and Logistics.
• Good command of computer skills; Typing, Microsoft Office, social media.
• Able to learn new things.
• Good command in English Communication Level

Job Type: Full-time

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In perso

Please refer the Job description for details