READY TO TURN YOUR CUSTOMER SERVICE SKILLS INTO A CAREER?

Join our close-knit Townsville team as a Customer Service Officer and take the next step in your career within the transport industry. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships, and can manage detailed tasks with accuracy and care.
You’ll be part of a supportive team, gain hands-on experience, and grow your skills in a dynamic and essential industry.

WHAT’S IN IT FOR YOU:

• We value your work, above award salary paid to you weekly
• Strong focus on work/life balance, a stable roster you can plan your life around
• Full Training and ongoing support because we want to see you succeed!
• Opportunities exist to complete work-based Traineeship and career development programs that are company and industry specific
• Employee Perks: Access to a Workplace Benefits Program offering discounts at major retailers.
• Health Discounts: Enjoy reduced rates on single or family health cover with Medibank Private.
• Employee Assistance Program: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.
• Recognition Programs: Be rewarded for your contributions with our dedicated recognition initiatives.
• Growth Opportunities: Great opportunities for career progression within the company.
• Supportive Culture: Collaborative and inclusive work environment. Training and support to master our systems and processes.
  Qualifications

We’re looking for someone ready to jump in, work closely with a supportive team, and confidently engage with customers — both in person and over the phone.

• Previous experience in the transport industry is a plus, but not essential — we welcome those eager to learn and grow in a new career path
• Commitment to the Monday to Friday 9:00am - 5:06pm roster
• Basic computer skills, including familiarity with the MS Office suite & Data Entry
• Strong verbal and written communication with a people-first approach
• Great interpersonal skills and the ability to build rapport
• A knack for staying organized and prioritizing tasks
• Ability to work well in a team and independently when needed
• A keen eye for detail and accuracy under pressure

We know everyone starts somewhere, and we’re here to support your growth.

Please refer the Job description for details