• Exciting opportunity to work autonomously & work in a close knit team
• 12 Months Max Term opportunityEncourage candidates from call centre/help desk backgrounds to apply

THE OPPORTUNITY

We have two exciting 12 Months Max Term opportunities for a Customer Service Officer to join our Billings and Collections team in North Ryde, Sydney. We are looking for proactive individuals who have a passion for customer service and will ensure the collection of accurate data in order to maintain revenue and achieve customer service excellence.
We employ a hybrid work set up with 2 days of option to work from home.

SKILLS & QUALIFICATIONS

• Intermediate to advance expertise in Microsoft Excel (including experience using spreadsheets, pivot and vlook up)
• Ability to communicate effectively with excellent problem-solving and troubleshooting skills
• A team player who enjoys working in a collaborative environment.
• Previous experience in invoicing will be desirable

• Serve as the primary point of contact for customers, managing all account and administrative matters with a customer-centric approach via emails and phone.
• Conduct outbound calls and email follow-ups to ensure accurate meter readings, invoicing, and achievement of account targets.
• Collaborate with customers and internal teams to understand business needs and deliver tailored solutions, including contracts and consolidations.
• Maintain accurate customer records, manage account updates, and ensure timely capture of meter readings via phone, email, and online platforms.
• Handle inbound and outbound customer communications, resolving enquiries promptly and professionally.
• Identify and resolve potential issues with meter data, ensuring smooth account operations and customer satisfaction.