Customer Service Officer at FUJIFILM Business Innovation Australia

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Administrative services, Print room operations, Record management, Mail room operations, MS Office, Computer literacy, Workflow management, Reporting, Problem solving, Relationship building, Time management, Attention to detail

Industry

IT Services and IT Consulting

Description

* Exciting opportunity to work for a global organisation * 12 months Max term Parental cover * Based at our client site in Armidale, NSW OUR STORY FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values. THE OPPORTUNITY We are looking for a Customer Service Officer who is adaptable and proactive, with strong attention to detail and a proven ability to deliver accurate, high‑quality work. Based at our client office at Armidale NSW, your key focus will be to provide efficient print and administrative services, while ensuring superior customer service. Please Note: this is a 12‑month max term parental leave cover role and is 100% onsite, working 8:00 am to 4:00 pm, five days per week, based in Armidale, NSW. Key Responsibilities * Deliver high‑quality customer service by building trusted relationships and acting as the first point of contact for customer requests and enquiries. * Ensure all work is completed to FBAU quality standards and within agreed service levels and timeframes. * Coordinate and prioritise customer requests in a fast‑paced, high‑volume environment to meet changing demands. * Proactively identify efficient, cost‑effective solutions and contribute to continuous improvement of service processes. * Manage customer issues and complaints professionally, ensuring timely resolution and clear communication. * Support operational performance through effective workflow management, accurate reporting, and collaboration with internal teams and vendors. Skills & Qualifications * Excellent communication & customer service skills with a professional approach * Previous experience in print room, record management or mail room will be highly regarded * Strong computer literacy including proficiency in MS Office. * Ability to work effectively as part of a team in a dynamic and regulated environment BENEFITS: * In house training and development and Educational Assistance available * Diverse Career Development opportunities * Employee Discounts through our “Gold Pass” rewards platform * Income Protection and Life Insurance available * Salary Packaging & Novated Leasing available OUR COMMITMENT Diversity & Inclusion Respecting diversity is the foundation of everything that we do at FBAU. This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities. Vaccination Policy The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU. If this sounds like the role for you, please click the below “Apply Now” button and kickstart your application. For further information, you can also contact our Talent Acquisition team at FBAUrecruitment@fujifilm.com.

Responsibilities

The Customer Service Officer will provide efficient print and administrative services while acting as the primary point of contact for customer enquiries. They are responsible for managing customer requests, ensuring quality standards are met, and maintaining accurate reporting within a fast-paced environment.