Location: Rocklea
Brand: Training & Employment
Date Posted: 24 Apr 2025
Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for Customer Service Officer for our Rocklea site.
At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment. We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives!
At genU, we’re not all the same. And that’s one of our greatest strengths. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

SKILLS & EXPERIENCE

We are seeking motivated and enthusiastic Customer Service Officer. We are after people who can provide a high level of customer service and engagement to assist those in the community with various barriers to employment to find suitable work. This is an exceptionally rewarding position where no two days will be the same.

• Strong communication and negotiation skills with the ability to apply conflict resolution skills to diffuse situations
• Demonstrated strong administrative skills including word processing, data entry and filing
• Proven ability to accurately record and retrieve information using a database system
• Exhibited strong customer service skills, including telephone manner
• NDIS Worker screening check or willing to obtain one

CONTACT

MatchWorks is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. For further details please contact Louise Turnbull on 0407 873619 or at louise.turnbull@matchworks.com.au
If you require any support or reasonable adjustments during the recruitment process, please email careers@matchworks.com.au
Don’t meet every single requirement? At MatchWorks we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other positions

• Provide professional support and service to all customers of MatchWorks – including participants, employers, trainingorganisations, support services and the general public
• Provide information of servicing arrangement based on specific program of service (DES or Workforce Australia)
• Multitasking abilities to deal with customers face to face and on multiple incoming call lines
• Ensure scheduling of participants is met and consultants are advised of arrival
• Carry out general administration duties including completion of invoice processing through internal systems, postage services, scheduling appointments, stationary ordering and making sure facilities are stocked and available for us