Job no: 569932
Work type: Full Time
Location: Cambridge Park

Categories: Sales

• Full Time Position
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Cambridge Customer Service Team is seeking a passionate, customer service focused Customer Service Officer to join them in delivering Great Service, Always! to their customers.

IN THIS ROLE YOU WILL:

• Actively manage Harvey Norman Commercials warranty and resolutions outcomes to a high standard
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated regarding their service requirements to ensure resolutions are within an acceptable timeframe while providing outstanding customer service
• Assist with the department’s admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious