Customer Service Officer at Helping Hand

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Reception Management, Data Entry, Microsoft Office, Interpersonal Communication, Written Communication, Time Management, Prioritization, Petty Cash Handling, Roster Management, Record Maintenance

Industry

Non-profit Organizations

Description

Employment type : Permanent, Full-Time Location : Golden Grove There to care. Here for good. Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do. We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength. Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team. Here, every moment matters and every client counts. And so do you. Join us as a Customer Service Officer and be there to care. A brighter future with Helping Hand, for older people and for you. As our invaluable Customer Service Officer, you will be responsible for providing excellent customer service and administrative support to ensure the efficient operation of Reception. We are seeking a reliable, highly organised team player who is able to multitask effectively while also working independently when required. You’ll also make an impact by: * Responding to customer enquiries in a professional and timely manner. * Ensuring the effective maintenance and balancing of petty cash monies in line with Helping Hand procedures. * Providing general administrative support to senior Site Managers including the Residential Services Manager, Care Services Manager and Hotel Services Site Manager. * Complying with organisational processes, policies, and procedures with respect to accurate maintenance of records systems. What you’ll bring To succeed in this role, you will have: * Strong customer service focus * Previous experience in a reception or data entry role * Demonstrated skills and experience in the use of Microsoft Office products * Well-developed interpersonal and written skills with the ability to communicate with a culturally diverse range of people including older people, staff, volunteers, and visitors. * Demonstrated organisational and time management skills, including the ability to prioritise work. * A valid NDIS Worker Screening clearance or be willing to obtain one You’ll stand out from the crowd if you have some of the following: * Previous experience in roster management using an electronic roster system * Previous experience working in the aged care sector Please click the link below to view the position description: Customer Service Officer Position Description [https://helpinghandagedcare.sharepoint.com/:b:/s/PDupdate/IQCNj1We9uiaS6CD8g8Q7ZciAWshOHeonhKdjfjpdpro8kE?e=xyGlFi] Why Helping Hand? We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too. We truly care about how you are. Here are some of the things we hope you’ll love about working with us: We are who you are Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand. We are where you are As our Customer Service Officer, you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting. We care how you are In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us. You’ll also enjoy a range of other benefits: * Be part of a warm, friendly team that genuinely cares about you and your wellbeing * Maximise your take-home pay by salary packaging up to $15,899 each year * Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card * Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program * Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family * Access to an Employee Assistance Program (EAP) Are you ready to lend a helping hand? Join us at Helping Hand and help shape your future and ours. We will be reviewing applications as they are submitted and conducting interviews accordingly. Apply online today, or to find out more please contact the Talent Acquisition team on careers@helpinghand.org.au [careers@helpinghand.org.au] Current Helping Hand employees must notify their manager of their intent to apply. All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work. Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected. Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.

Responsibilities

Provide high-quality customer service and administrative support to ensure the efficient operation of the reception area. Responsibilities include responding to enquiries, managing petty cash, and supporting senior site managers with record maintenance.