Customer Service Officer at Holcim
Milton, Queensland, Australia -
Full Time


Start Date

Immediate

Expiry Date

12 Jul, 25

Salary

0.0

Posted On

12 Apr, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

It, Writing, Customer Service, Google Suite, Communication Skills

Industry

Outsourcing/Offshoring

Description

We currently have a superb opportunity for a Customer Service extraordinaire, to join our high achieving team based at Milton.

The one thing we can tell you is the skills we are looking for.

  • We need you to have outstanding communication skills. This is key, as the information that you are giving and receiving, will be a determining factor in succeeding, and happy clients. This will be over the phone, and in writing.
  • You will be confident in MS Office and/or Google suite. Additionally, if learning new programs if your thing, this may be just the place for you. You are comfortable working off multiple screens, while effectively receiving & passing on important information in relation to our products.
  • Did I mention customer service? Our customers are everything to us, so we are looking for people who embrace this and have it right at the top of their key skills
Responsibilities

You will be dealing directly with all our amazing customers, from those using our products while renovating their forever home, to Tier 1 builders and Government contractors working on major infrastructure projects.
It’s a fast-paced role, in an ever-changing environment.
So, who are we looking for? The one thing we can tell you is that there is no “typical mould” for the ideal person.
You may come from building & construction background? Maybe logistics is your thing? Retail or hospitality background? Or maybe, you have been fine tuning your barista skills while serving up the best customer service in town?

The one thing we can tell you is the skills we are looking for.

  • We need you to have outstanding communication skills. This is key, as the information that you are giving and receiving, will be a determining factor in succeeding, and happy clients. This will be over the phone, and in writing.
  • You will be confident in MS Office and/or Google suite. Additionally, if learning new programs if your thing, this may be just the place for you. You are comfortable working off multiple screens, while effectively receiving & passing on important information in relation to our products.
  • Did I mention customer service? Our customers are everything to us, so we are looking for people who embrace this and have it right at the top of their key skills.

Our industry has multiple factors that can impact on operations, so we need people who are resilient, and can change tac as needed.
As your client interactions will be phone based, you need to be able to quickly build rapport, obtain all the relevant information, and have a solution at hand. But don’t worry, you will have a fabulous team around you for any additional support you need.

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