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Customer Service Officer at HousingFirst Ltd

Victoria, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

60000.0

Posted On

03 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description

Leading, coaching and developing a customer support team that delivers exceptional service across multiple customer channels.
Using customer insights, performance metrics and operational data to drive service improvements and informed decision-making.
Overseeing the day-to-day operations, performance and quality assurance of Council’s Customer Support function.
Driving continuous improvement initiatives, systems enhancements and customer service innovation across the organisation.
Building strong partnerships across Council to foster a customer-centric, responsive and accountable culture.

How To Apply:

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Responsibilities