Division: Northern CPPYJ
Location:Newcastle, NSW, AU, 2300 Maitland, NSW, AU, 2320 Mayfield, NSW, AU, 2304 Charlestown, NSW, AU, 2290 Edgeworth, NSW, AU, 2285 Raymond Terrace, NSW, AU, 2324 Cessnock, NSW, AU, 2325
Req ID: 75893

THE WELCOME EXPERIENCE

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The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.
The Customer Service Officer provides quality administration support to the casework teams, unit managers and external stakeholder whilst working within an administration team who undertake day to day administrative functions of the CSC.
You will have a strong customer service background, attention to detail and a high level of organisational skills.

The Customer Service Officer (CSO) is responsible for the following:

• Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
• Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
• Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
• Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.

DOWNLOAD THE ROLE DESCRIPTION

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Please give an example of your experience managing multiple administrative tasks with competing deadlines.
• Tell us about a time you have provided high quality customer service to clients on the telephone or in person