Job Title: Receptionist / Customer Service Officer (Beauty Industry)
Location: Town
Employment Type: Full-Time / Part-Time
Reporting To: Salon Manager

JOB SUMMARY

We are seeking a well-groomed, customer-oriented Receptionist / Customer Service Officer to join our beauty team. You will be the first point of contact for clients and play a key role in delivering a pleasant and professional front-desk experience.

REQUIREMENTS

• Prior experience in customer service or a receptionist role, preferably in the beauty or wellness industry
• Pleasant appearance with good interpersonal and communication skills
• Able to multitask and stay calm under pressure
• Proficient in basic computer applications and POS systems
• Fluent in English & Mandarin
• Friendly, reliable, and a good team player

• Greet and attend to clients in a warm, welcoming manner
• Answer phone calls, handle inquiries, and manage bookings via phone, WhatsApp, and salon booking software
• Coordinate daily appointment schedules and walk-in clients
• Provide accurate information about salon services and promotions
• Handle payment transactions and issue receipts
• Maintain the cleanliness and presentation of the front desk and waiting area
• Manage client feedback and escalate issues to management when necessary
• Support general administrative and sales tasks as required