Lead and support the Customer Service team in day-to-day operational activities.

·      Conduct daily team huddles to review workload, priorities, risks, and service commitments.

·      Allocate and manage work across the team to ensure balanced workloads and SLA adherence.

·      Act as the first point of escalation for complex customer issues and internal queries.

·      Provide coaching, guidance, and on-the-job support to team members