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Customer Service Officer at Korvest Ltd
Victoria, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

15 Jan, 27

Salary

75000.0

Posted On

19 Oct, 26

Experience

17 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description
  • Proven experience leading a customer service, contact centre or customer operations team, ideally within 3PL, transport, logistics or supply chain
  • Strong leadership skills with the ability to motivate, develop and hold a team accountable
  • Experience working to KPIs and service level agreements, including performance reporting
  • Confidence managing escalations and difficult conversations with customers and internal stakeholders
  • Strong problem-solving and decision-making skills, with a focus on fast and effective solutions
  • Exceptional written and verbal communication and stakeholder management skills
  • Ability to manage time-critical priorities in a high-volume, fast-paced environment
Responsibilities