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Customer Service Officer, Kota Kemuning Branch MY at CIMB Group Malaysia

Shah Alam, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Opening, Cash Handling, Cross-selling, Customer Relationship Management, Compliance Monitoring, Operational Validation, Complaint Resolution, Regulatory Compliance, SME Banking, Branch Operations

Industry

Banking

Description

KEY RESPONSIBILITIES * Sales & Operational Function -To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents. -To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations. -To discharge duties instructed by ACSM/BM to serve business interests of the Bank. * Additional role for CSD at SME Desk: * For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities. * To participate in promoting branch products and services through cross-selling activities. * Customer Relationship * To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery * To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints * Process & Compliance * To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence * Operational Authority * To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents * To approve rates, cash and check deposits up to authorized amount * To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff * To supervise staff in ensuring service and compliance standards are me Administer account opening activitiesand provide authorization to transact and validate branch operation transactions in accordance with the Banks' rules and procedures

Responsibilities

Responsible for end-to-end over-the-counter transactions, account opening, and daily balancing activities. The role also involves supervising compliance standards and promoting bank products through cross-selling.