Location

Leek
Discipline:

Retail Banking
Job type:

Permanent
Salary:

£23,000
Contact name:

Fay Scorgie
Contact email:

fay.scorgie@co-operativebank.co.uk
Job ref:

030783
Published:

9 days ago

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
• A passion for excellent customer service with a positive, enthusiastic and resilient approach
• Proven success in achieving targets, objectives or deadlines
• Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
• The ability to work in a fast paced environment

THE ROLE:

We have a great opportunity for anyone who is looking to kick-start or continue their career within the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, experience in a customer facing environment with a willingness to speak with customers however they chose to contact us. You’re motivated to succeed and want to thrive in a fast-paced and rewarding organisation.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

• Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025