Start Date
Immediate
Expiry Date
11 Oct, 25
Salary
0.0
Posted On
11 Jul, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Shape, It, Code, Compass, Sandwiches, Teaching
Industry
Education Management
COME SHAPE THE FUTURE OF EDUCATION WITH US.
We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.
Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents’ garage.
Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond. We’re joined by over 260+ members of the Compass team, delivering smart school management solutions around the world.
WHY THIS ROLE IS FOR YOU
Are you a great communicator who loves solving problems and helping others? Do you want to work in a team that values curiosity, collaboration, and continuous learning?
As a Level 1 Customer Service Officer based in our Hawthorn office, you’ll be on the frontline of customer support, guiding schools through questions and issues, and helping them get the most from the Compass platform. This is a great opportunity for someone looking to launch or grow a career in education technology, with clear pathways for development.
WHAT YOU’LL BE DOING
You’ll join our friendly and dynamic AU Support team, working alongside experienced leads and team members. Your role will be to provide timely, accurate, and helpful assistance to our school clients via phone, email, and live chat.
More specifically, you will:
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