ABOUT US

Lindt has a rich and diverse culture, which embraces change, whilst respecting our history. Understanding that every one of our employees has excellence within them, we create a unique environment where our employees have the confidence to take risks and are encouraged to challenge the status quo to build the Lindt brand for future generations to enjoy.
With over 500 employees’, we encourage our people to recognise opportunities and generate innovative and creative ideas, while building strong relationships with consumers, customers and within to Enchant the World with Chocolate.

To help us spread the word about the wonders of Lindt, we are looking for a Customer Service Officer to join our team, reporting to our Customer Service Manager. You will be responsible for the processing of incoming orders received via EDI, email and allocated seasonal orders.
In this role, you’ll be the vital link that ensures seamless collaboration between our Sales and Finance teams and our customers. You’ll serve as the case management expert, skilfully resolving customer order challenges and addressing pricing inquiries, playing a crucial role in the cohesion of our diverse team.

This role operates in the fast lane, where your responsibilities will focus on:

• Order processing
• Addressing internal and external customer queries
• Generating reports
• Completing general administrative tasks