CUSTOMER SERVICE OFFICER

Nelson Wine Co is a market leading fine wine distributor, with a particular focus on the Victorian, NSW and SA on-premise market. Our Portfolio’s are made up of iconic Australian, New Zealand & European brands.
We have a temporary(6 - 12 month) part time position available for maternity leave coverage for an experienced and passionate Data Entry Customer Service professional. You would become an integral member of our Head Office team.
As a Customer Service Officer, you will be an excellent communicator and multi tasker who thrives in a fast paced deadline environment. Experience in a call centre with some stock control and wine industry knowledge is highly advantageous.

Your responsibilities include the following

• Process a high volume of customer phone and email orders with speed and accuracy
• Respond to customer inquiries and manage delivery issues and product discrepancies.
• Liaise daily with the warehouse to ensure customer expectations are met.
• Process credits, action stock returns and clarify pricing requests for customers.
• Provide support to customers about products.
• Liaise daily with Sales Representatives to ensure orders are correct.
• Adhoc Administrative support.
• Part time applicant must have the flexibility to extend to full time in peak periods and cover full time staff on annual leave

Your energy and enthusiasm will have produced excellent results for you in the past and this is an opportunity to bring those skills to a rewarding business.
The successful candidate will be a proactive, have high volume accurate data entry skills, strong communicator, who demonstrates a high level of integrity and honesty, is organized and professionally presented.
A competitive remuneration package will be offered to the successful candidate.
Only successful applicants will be contacted.
Job Type: Part-time
Pay: $60,000.00 – $65,000.00 per year

Benefits:

• Employee discount

Ability to commute/relocate:

• St Kilda East VIC 3183: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in accurate high volume data entry? - This is a definite requirement for this role.
• If you are the successful applicant for this role, how soon can you start?

Experience:

• Inbound call centre: 2 years (Required)

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: In perso

• Process a high volume of customer phone and email orders with speed and accuracy
• Respond to customer inquiries and manage delivery issues and product discrepancies.
• Liaise daily with the warehouse to ensure customer expectations are met.
• Process credits, action stock returns and clarify pricing requests for customers.
• Provide support to customers about products.
• Liaise daily with Sales Representatives to ensure orders are correct.
• Adhoc Administrative support.
• Part time applicant must have the flexibility to extend to full time in peak periods and cover full time staff on annual leav