Customer Service Officer at MedHealth

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Liaising, Scheduling, Appointment Management, Administrative Support, Operational Support, Communication, Prioritization, Flexibility, Attention To Detail, Computer Literacy, Microsoft Office

Industry

Hospitals and Health Care

Description

Company Description MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession. mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We are seeking an enthusiastic and driven Client Services Officer. Reporting to the General Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team. Job Description Responsibilities will include but are not limited to: Liaising with customer to plan and implement agreed services Scheduling of appointments. Maintaining busy inboxes, with queries, appointments and non-appointment services Providing administrative and operational support to consultant practitioners Providing information and advice to customers, or prospective customers Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general. Qualifications To be considered for this role you will have: Demonstrated the ability to provide excellent customer service Excellent verbal, written and interpersonal communication skills Demonstrated the ability to work independently and within a group environment A personal approach which is enthusiastic, friendly and helpful Strong prioritisation skills while maintaining a level of flexibility Attention to detail is a must Computer literacy, with proficiency in Microsoft Office (Word/Excel) mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers. Additional Information If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact. Her number is 0437 079 112 or [email protected] quoting REF9376R You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: No Job Status: Contract

Responsibilities

The role involves supporting customers by providing advice and arranging suitable appointments with the specialist consultant team. Key duties include liaising with customers, scheduling appointments, managing busy inboxes, and providing general administrative and operational support to practitioners.