Customer Service Officer at MedHealth

Darwin, , Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Telephone skills, Administrative tasks, Scheduling, Attention to detail, Time management, Organizational skills, Communication skills, Microsoft Office, Word, Outlook, Excel, Data entry, Patient coordination

Industry

Hospitals and Health Care

Description

Company Description MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession. mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers. We are seeking an enthusiastic and driven Customer Services Officer to join our team of dedicated people professionals. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team. Job Description Answering and/or directing phone calls Meet and greet all visitors to the office Check in patients, ensure completion of paperwork and update patient details General administrative tasks such as sending emails, scanning and scheduling Contact claimants regarding upcoming appointments Organise patient imaging Manage the day to day presentation and preparation of consulting rooms Administration support to Medical Specialist and Client Services Team Qualifications Attention to detail An aptitude for systems Excellent customer service and telephone skills. Excellent time management and organisational skills Ability to work well to deadlines Excellent communication skills – both written and verbal A professional and positive attitude Ability to use Microsoft Office suite, namely Word, Outlook & Excel Previous experience in a contact centre setting is advantageous Additional Information Why join us? Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave. Employee Referral Program – Be rewarded for successfully recommending great talent. Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses. Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] quoting REF9718A You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: No State: NT Job Status: Full Time

Responsibilities

The Customer Service Officer is responsible for supporting clients by providing advice and scheduling appointments with the specialist consultant team. They also perform general administrative duties, including managing office reception, patient check-ins, and maintaining consulting room presentation.