MOBOT is the largest retailer of personal mobility devices in Singapore, with several outlets island wide. MOBOT is seeking a detail-oriented and customer-focused Customer Service and Admin Officer to join our team in Singapore. As a Customer Service and Admin Officer, you will play a crucial role in ensuring our customers receive exceptional service and support, while also providing administrative support to our operations.

JOB REQUIREMENTS:

• At least 1 year of customer service or administrative experience, preferably in a retail or e-commerce environment;
• Strong communication and interpersonal skills, with the ability to handle challenging customer situations;
• Detail-oriented and highly organized, with excellent time management skills;
• Willingness to learn;
• Able to work independently and as part of a team, with a proactive and positive attitude;
• Familiarity with personal mobility devices is an advantage;
• Ability for fluent conversing and writing in English and Chinese/Malay will give you an advantage in the role;
  We offer a competitive salary package with opportunities for career growth within our company. As a Customer Service and Admin Officer, you will have the opportunity to work with a passionate team and learn about the exciting world of personal mobility devices. If you are a customer-oriented individual with a passion for providing excellent service, we welcome you to apply for this exciting opportunity. Join us today!
  Job Type: Full-time
  Pay: $2,000.00 - $3,000.00 per month

Benefits:

• Employee discount
• Professional development

Schedule:

• Shift system
• Weekend availability

Supplemental Pay:

• 13th month salary
• Commission pay
• Overtime pay

Work Location: In perso

• Respond to customer inquiries and resolve issues in a timely and professional manner, via phone, email, or in-person
• Process customer orders, returns, and exchanges
• Maintain accurate records and ensure customer data is updated in our systems
• Provide administrative support to the operations team, including data entry, filing, and inventory management
• Liaise with suppliers and logistics partners to ensure timely delivery of products and services
• Manage customer feedback and provide input to the management team on areas for improvement
• Work with the sales team to identify opportunities to upsell and cross-sell products and services
• Continuously seek to improve customer service processes and procedures