THE WELCOME EXPERIENCE

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

As a Customer Service Officer, you will be the first point of contact with our clients at our Community Services Centre’s or Service Hub’s, providing quality administrative services to our local offices

WHAT YOU’LL DO

As part of the Child Protection and Permanency Services at Batemans Bay, you will:

• Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
• Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
• Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
• Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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