YOUR ROLE

The Customer Service Officer (CSO) places an integral role in providing front line services to the community from a local office (Community Service Centre or “CSC” or Service Hub “Hub”), this includes a range of client and administrative services that contribute to the effective delivery of quality services in the local office.

WHAT YOU’LL DO

As a Customer Service Officer, you will support the delivery of the CSC’s administrative functions and provide high quality Customer service to our clients both in person and over the phone.
You will have a strong customer service background, attention to detail and a high level of organisational skills.
You will also support caseworkers within the unit providing administration support assistance with processing financials, answering the switch, provide reception duties, assist with fleet management and a variety of other tasks.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role, response to the two target questions below as well as an up-to-date résumé (maximum 5 pages).

• Targeted Question 1: Please give an example of your experience managing multiple administrative tasks with competing deadlines.
• Targeted Question 2: Tell us about a time you have provided high quality customer service to clients on the telephone or in perso