Division: Northern CPPYJ
Location:Bankstown, NSW, AU, 2200 Liverpool, NSW, AU, 2170 Ingleburn, NSW, AU, 2565 Fairfield, NSW, AU, 2165 Campbelltown, NSW, AU, 2560
Req ID: 77560

YOUR ROLE

As a Customer Service Officer, you will be the first point of contact with our clients at our Community Services Centre’s or Service Hub’s, providing quality administrative services to our local offices.

WHAT YOU’LL DO

As part of the Child Protection and Permanency Services, you will:

• Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
• Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
• Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
• Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.

DOWNLOAD THE ROLE DESCRIPTION

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Tell us about a time you have provided high quality customer service to clients on the telephone or in person.
• Can you share a time—either at work or in your personal life—when you helped with financial tasks or kept financial records? What did you do, and how did you ensure everything was accurate