Customer Service Officer at Opal Healthcare

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Billing, Account Services, Excel, Stakeholder Management, Transactional Processing, Attention To Detail, Communication Skills, Conflict Resolution, Confidentiality

Industry

Hospitals and Health Care

Description

We are currently seeking a Customer Service Officer to join our team on a 6-month FIXED-TERM full-time basis. Based in the Sydney CBD. If you’re a detail-oriented, customer-focused professional looking to make a meaningful impact in aged care, we’d love to hear from you. "At Opal HealthCare, we know that companies don’t succeed, people do." This is aged care but not as you know it! Opal HealthCare is one of Australia’s largest residential aged care providers, with 148 Care Communities across five states and a national team of over 24,000 dedicated professionals, we're changing lives every day. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents. About the role: Join our team as a Customer Service Officer supporting Resident Management transactional processing. You will play a key role in delivering accurate, timely billing and account services, ensuring compliance with aged care legislation and internal standards, and providing a positive experience for residents and their families. This is initially a 12-month parental leave contract offering the opportunity to make a meaningful impact, with strong potential for extension or transition into a permanent role. About you: You are a customer-focused professional with a strong attention to detail and a passion for delivering high-quality service. To succeed in this role, you will bring: At least 1 year customer service experience in high-volume environments Experience in shared services, accounts/AR systems, and Excel is highly regarded Proven ability to process resident transactions and resolve complex queries accurately and efficiently Strong communication and stakeholder skills, with a caring, resident-first approach Exposure to aged care or regulated environments is highly advantageous High attention to detail, confidentiality, and adaptability in a fast-paced setting Positive, team-focused mindset with a continuous improvement focus What can we offer you? At Opal HealthCare, we're all about creating a nurturing work environment that encourages innovation, growth, and camaraderie. Here's what you'll enjoy: Fun & Inclusive Team: Join a diverse and professional team united by our purpose to bring joy to those we care for Professional Growth: Join a supportive and collaborative team, where your career development is a priority. We offer opportunities for advancement and skill enhancement Inspiring Leadership: Engaged leaders who support and champion your growth Learning Culture: Commitment to your development and ongoing education Great Tech: Access to cutting-edge technology to enhance your capabilities Purpose-Driven: Be part of shaping the future of aged care and improving lives All applicants must be willing to obtain a police clearance certificate via Opal HealthCare’s police check system.

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Responsibilities

The role involves supporting Resident Management through transactional processing, billing, and account services. The officer ensures compliance with aged care legislation while providing a positive experience for residents and their families.