Customer Service Officer at Pact Group

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Internal Sales, Order Management, SAP, Dynamics, Communication, Attention To Detail, Relationship Building, Upselling, Forecasting, Pricing, CRM

Industry

Packaging and Containers Manufacturing

Description

Company Description At Pact Group, we’re leading the way in circular and sustainable packaging and materials solutions. Through innovation, collaboration, and a strong customer focus, we help deliver smarter, more sustainable outcomes for our customers and the communities we serve. Job Description About this opportunity We are seeking a Customer Service Officer to join our collaborative and fast-paced team. In this role, you will be the key link between our customers, sales team, and supply chain – ensuring a seamless customer experience from order through to delivery. You’ll manage an allocated customer base, support internal sales activity, and play a critical role in driving customer satisfaction and revenue growth. Your key responsibilities will be to: Manage an allocated customer base, building strong relationships to drive revenue growth Actively identify and capture new sales opportunities, supporting the Sales team Partner closely with Sales to support quoting, pricing, forecasting, and customer growth initiatives Deliver a high level of service across all customer interactions while proactively upselling and promoting products and solutions Manage customer orders end-to-end, ensuring accuracy, timely processing, and alignment with commercial outcomes Work closely with supply chain and operations to optimise delivery outcomes and enhance customer satisfaction Maintain accurate customer, pricing, and sales data in SAP and CRM systems Resolve customer enquiries, discrepancies, and issues with a focus on protecting revenue and strengthening relationships Support key commercial activities including credit processes, pricing updates, rebates, and contract adherence Contribute to Sales & Operations Planning (S&OP) and broader business initiatives Your skills and experience To be successful in this role, you’ll have: Experience in customer service, internal sales, or order management Exposure to manufacturing, supply chain, or industrial environments (highly regarded) Strong systems experience, ideally SAP and/or Dynamics Excellent communication skills and a proactive, solutions-focused mindset Strong attention to detail and the ability to manage competing priorities A collaborative approach and willingness to support team success Additional Information Why Join Pact? Join a leading Australian business focused on innovation and sustainability Be part of a supportive, high-performing team Opportunity to grow your career within a large, diverse organisation Make a meaningful impact on customer experience and business performance

Responsibilities

Manage an allocated customer base to drive revenue growth and ensure a seamless end-to-end order process. Coordinate between sales, supply chain, and operations to optimize delivery outcomes and maintain accurate data in SAP and CRM systems.