Customer Service Officer (Permanent, part-time) at City of Greater Geelong

, , -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

73796.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Relationship Building, Customer Service, Office Technology Proficiency, Computer Systems Proficiency, Financial Transaction Handling, Adaptability, Flexibility

Industry

Government Administration

Description

About the role Our customer service officers support the City's strategic pillar of 'Customer First'. This position provides prompt and customer focused service as the first point of contact for enquiries and complaints. Our customer service team support customers over the phone, in person and online. Work type: Permanent, Part-time. Band 4, $73,796 pa + super (pro-rata) Key responsibilities include: * Provide our customers with a proactive and seamless customer experience by meeting their transactional needs and providing service knowledge and expertise, * Educating and supporting our customers to become comfortable and familiar with Tier 0 (Online) services. * Assist all customers with initial enquiries and where necessary refer customers to specialist support for Tier 2 (Managed support) services. * Facilitate conversations and initiate processes (eg – accessibility parking permits) on behalf of other government agencies and third-party providers. * Work in a fast-paced environment and carry out a variety of duties through being flexible and adaptable to meet customer needs. About you To be successful in this role, you will have: Essential Experience: * Strong communication abilities with a proven focus on building positive customer relationships. * Solid background in customer service with demonstrated practical experience. * Proficient in using modern office technology and computer systems. * Experienced in handling and reconciling financial transactions. If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer! Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx [https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx] to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Nikki Short | Senior Talent Acquisition Partner | Nikki.Short@geelongcity.vic.gov.au [XXXX@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Responsibilities

Customer service officers provide prompt, customer-focused service as the first point of contact for inquiries and complaints, supporting customers via phone, in person, and online. Key duties include delivering seamless customer experiences, educating customers on online services, assisting with initial inquiries, and facilitating processes for other agencies.