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Customer Service Officer at Randstad
Victoria, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

25 Jan, 27

Salary

40000.0

Posted On

29 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Consumer Services

Description
  • Lead, coach and develop the Customer Service team, building a positive culture of accountability, teamwork and continuous improvement
  • Set clear expectations and service standards, provide regular feedback and manage performance fairly and constructively
  • Coordinate workloads, team coverage and daily priorities to maintain consistent service during busy periods
  • Support recruitment, onboarding and ongoing training, ensuring team members understand our products, systems and procedures
  • Oversee customer enquiries, order processing and follow-up, ensuring accuracy and timely responses across phone and email channels
  • Act as the escalation point for complex enquiries and complaints, taking ownership of issues through to resolution
  • Ensure customers receive proactive updates about stock availability, backorders, delivery delays and changes to their orders
  • Coordinate pricing queries, order discrepancies, returns and credit requests in line with company policies and approval requirements
Responsibilities