Customer Service Officer - Reception at EACH

Vitoria-Gasteiz, Autonomous Community of the Basque Country, Spain -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

32.96

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Multitasking, Data Entry, Appointment Scheduling, Client Confidentiality, Support, Communication, Teamwork, Cultural Awareness, Professionalism, Flexibility, Proactive Attitude, Calmness Under Pressure, Computer Skills

Industry

Individual and Family Services

Description

Company Description For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives. We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive. Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all. Job Description Multiple part-time, ongoing opportunities available (see details below) Based from our Ringwood Warrandyte Road and Boronia offices, on the lands of the Wurundjeri People $32.96 per hour + super + generous salary packaging benefits Are you a people person who thrives in a welcoming and professional environment? Each is looking for enthusiastic Customer Service Officers/Receptionists to join our Reception team. In this role, you’ll be the first friendly face our clients see, providing exceptional customer service and administrative support while ensuring a calm, professional, and welcoming experience for all. Your role, your impact Be the face of Each – Deliver outstanding customer service to clients, visitors, and staff. Keep things running smoothly – Manage reception duties, client processing, data entry, and general office tasks. Support the team – Work closely with program staff and contribute to a collaborative, supportive environment. Appointment scheduling – Manage complex appointment scheduling across multiple programs and systems with a high level of accuracy. Client confidentiality – Maintain strict client confidentiality and work in line with privacy, consent, and organisational policies. Support site liaison responsibilities – Ensure day-to-day site matters are followed up in a timely manner. We have two part-time roles available: 0.6 FTE – 2 days per week 9:00am-5.06pm + 1 day per week from 12:00-8:06pm (late allowance paid) 0.8 FTE – 3 days per week 9:00am-5.06pm + 1 day per week from 12:00-8:06pm (late allowance paid) Who we’re looking for A customer service superstar who enjoys interacting with people and has experience working in a busy reception or customer service role, ideally within community, health, or social services settings. Strong administration and multitasking skills, with a proactive attitude. The ability to remain calm, friendly, and professional in a busy, fast-paced environment. Experience supporting CALD communities and individuals from diverse backgrounds across community and allied health settings. Confidence using multiple computer systems and managing accurate data entry. An understanding of privacy, confidentiality, and professional boundaries. Flexibility to work across multiple sites as required. Additional Information What’s in it for you At Each you’ll be supported to be your best. We provide: Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety. Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care. Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment. Employee benefits - Maxxia offer a range of benefits to their salary packaging customers including cashback from over 400 retailers (including supermarkets, cinemas, travel, clothing retailers). Free, confidential support – Our Employee Assistance Program is available for you and your family. More leave when you need it – 5 weeks annual leave, sick/carer’s leave, family & domestic violence leave, and the option to purchase extra leave. Get paid more on your holidays - 17% annual leave loading. Next Steps To view a copy of the full Position Description, click here. Alternatively, for more information please contact Denise Bracecamp (Team Leader - Site & Service Support) at [email protected] * *Applications sent directly to Denise will not be accepted. No recruitment agency referrals will be accepted at this time. Thank you. 📅 Applications close: 4th January 2026 Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today! Click ‘Apply Now’ to start your journey with Each! Next Steps in the Hiring Process Thank you for your interest in joining Each! To learn more about next steps, please check out our Hiring Process Guide. We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant. Didn’t find the perfect role today? Stay connected by joining our Talent Community — be the first to hear about new opportunities at Each!

Responsibilities

The Customer Service Officer will deliver outstanding customer service to clients and manage reception duties, including client processing and data entry. They will also support the team and ensure client confidentiality while managing appointment scheduling.