Customer Service Officer/Receptionist at MedHealth

Town of Cambridge, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Receptionist Duties, Scheduling, Appointment Booking, Administrative Support, Invoicing, File Preparation, Customer Relationship Management, Problem Solving, Critical Thinking, Relationship Building, Emotional Intelligence, Social Intelligence, Attention To Detail, Verbal Communication, Written Communication

Industry

Hospitals and Health Care

Description

Company Description mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We are seeking an enthusiastic and driven Client Services Officer/Receptionist. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team. Job Description Meeting and greeting Patients and Consultants Supporting the day-to-day delivery of appointments Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system Utilizing custom software program to support the delivery of services Provide general office management support Working with the Customer Relationship Manager to respond to specific Customer requests Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required Engagement with Customers, Consultants and Colleagues to ensure outstanding service delivery Qualifications Specific Knowledge and Skills Minimum 5 years’ experience as a front office receptionist or customer service officer (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences) Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence A keen focus on being efficient, productive, and focused with the highest level of attention to detail Superior verbal and written communication skills including negotiation and influencing skills A resilient personality with a natural orientation towards working with others positively and respectfully A personal approach which is enthusiastic, friendly and helpful Capacity to independently prioritise while maintaining a high level of flexibility Additional Information Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] quoting REF9430R You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: No State: WA Job Status: Contract

Responsibilities

The role involves supporting customers by providing advice and arranging appointments with specialist consultants, while also handling general administrative, scheduling, and booking queries via phone, email, and online systems. Key duties include meeting and greeting patients and consultants, supporting daily appointment delivery, and assisting with tasks like invoicing and file preparation.