# MONDAYS - FRIDAYS, OFFICE HOURS

The company, a delivery and logistics provider, is currently seeking a candidate to join them as a Customer Service Officer.

JOB REQUIREMENTS:

• NITEC in relevant fields or equivalent
• Prior customer service/warehouse experience preferred

• Manage daily customer service operations to ensure smooth and efficient processes.
• Help with picking and packing customer orders in the warehouse.
• Handle order processing, inventory checks, and delivery scheduling.
• Respond to customer complaints and resolve issues professionally.
• Carry out billing tasks, including invoicing and data entry.
• Coordinate with suppliers and delivery partners to ensure timely product flow.
• Manage issues related to stock discrepancies, delays, or damages.
• Process customer orders, returns, and exchanges.
• Work with the operations team to quickly resolve customer concerns.
• Ensure all deliveries are completed on time by working closely with the delivery team.