CUSTOMER SERVICE OFFICER FOR FAST-GROWING ECOMMERCE BUSINESS (REMOTE - VERY FLEXIBLE, 10 HRS/WEEK)

An exciting opportunity for a motivated inbound sales/customer service guru to join a successful Australian ecommerce operation.
We offer exposure to a range of work, great flexibility and a supportive team.
You are smart, entrepreneurial and love to talk to people.

Sound good? let’s chat!

We are Australia’s leading online retailer in our niche (eco-friendly pest control products).

We are looking for an energetic and experienced customer service officer on a remote, flexible basis. You will be manning our helpdesk, handling inbound queries by email and phone:

• 2-3 hours per day within business hours (weekdays only) with flexibility to fit into your daily life
• Fully remote (but fully supported!)
• Perfect for someone:

o Looking to balance work with school pickups and drop-offs
o Wanting to complement your studies or other priorities in life
o Looking for variety in your work life
o Who wants to be part of a small team with a strong purpose

You will be responsible for:

• Customer service (phone, email, live chat)
• Working with our local warehouse on order issues
• Daily operations support / projects that are constantly changing

Ideally you will be someone that we can form a long-term partnership and can grow with the business. You will be well supported by the operations manager, business owners and our fantastic, long-term team.

What we’re offering:

• An attractive hourly rate
• A friendly and supportive team culture
• Flexibility to work when you want (2-3 hours per day)
• Work from anywhere (we do not have an office)
• Opportunity to lead and explore your interests
• A dynamic, helpful and experienced team

We are looking for someone:

• With customer service, sales or translatable experience
• Proactive and energetic
• Comfortable working with a remote, asynchronous team
• Keen to dig in and learn new things
• Solution-oriented
• Comfortable using Shopify (or a similar platform)

Our ideal hire will be:

• Enthusiastic and hungry to learn new things.
• Flexible and comfortable working in a state of low-level chaos.
• A self-starter, with a high level of initiative.
• Have great communication skills.
• Very attentive to detail.
• Good at getting along with all kinds of people.

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We don’t want to burden you with heaps of hurdles to jump over, so if you’re interested we have just 3.5 questions for you please. There are no right or wrong answers; we just want to get a sense of who you are and whether we’d make a good fit (just a few sentences per Q please; no more than 50-100 words each):
1. Please tell us about yourself, how you got where you are and where you want to be in 5 years.
2. What, specifically, about this job appeals to you?
3. How do you keep organised when you have a lot of competing priorities?
3.5. What is the grammatical mistake I made in the job description?
Please send your CV too.
Job Types: Part-time, Casual
Pay: $31.00 per hour

Benefits:

• Work from home

Application Question(s):

• What, specifically, about this job appeals to you?
• How do you keep organised when you have a lot of competing priorities?
• 3.5. What is the grammatical mistake I made in the job description?
• Please tell us about yourself, how you got where you are and where you want to be in 5 years.

Work Location: Remot

• Customer service (phone, email, live chat)
• Working with our local warehouse on order issues
• Daily operations support / projects that are constantly changin