Customer Service Officer, Rent and Income at Mission Australia

Hobart, Tasmania, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

81572.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration, Organisation, Time Management, Written Communication, Verbal Communication, Database Confidence, Digital Systems Confidence, Community Housing Compliance, Data Maintenance, Document Records, Invoicing, Reporting, Debt Recovery, Collaboration, Complaint Handling, Customer Support

Industry

Non-profit Organization Management

Description

Permanent Full Time Location: Rosny Park, Tasmania Salary: $81,572 + Super + NFP salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose. Your Opportunity Make a real difference in people’s lives through meaningful housing support. Are you highly organised, detail-focused, and passionate about helping communities thrive? Join our Rent & Income team and play a vital role in supporting residents across Australia to maintain sustainable tenancies. As a Customer Service Officer – Rent & Income, you’ll be at the heart of delivering fair, accurate, and compliant rent reviews, while providing essential administrative and customer support to staff, residents, and stakeholders. This is an opportunity to build strong relationships, contribute to impactful housing outcomes, and grow your career in the community housing sector. Your key responsibilities will be to: Deliver accurate and timely household rent reviews in line with legislation Support new tenancy sign-ups with rent determinations Provide guidance on complex rent calculations and family compositions Support Rent & Income manager with administrative tasks and maintain accurate data and document records Coordinate bulk tenant communications including invoicing Track and report on rent review process and key metrics and support debt recovery processes Collaborate across housing, assets and community development teams Support positive outcomes for residents and communities Handle complaints and feedback with professionalism and care Requirements for Success Strong administration, organisation and time management skills Excellent written and verbal communication Confidence using databases and digital systems Understanding of community housing compliance environment Experience in social or affordable housing or a related field desirable A collaborative mindset and commitment to confidentiality Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC. Your benefits Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au How to apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.

Responsibilities

Key responsibilities include delivering accurate and timely household rent reviews in line with legislation and supporting new tenancy sign-ups with rent determinations. The role also involves providing administrative support, maintaining accurate records, coordinating bulk tenant communications, and tracking key metrics.