INTRODUCTION:

BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.

We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee’s wellness through the following employee benefits:

• Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
• Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
• Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
• Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!

DESCRIPTION:

About the Role
We are looking for a dedicated and compassionate Customer Service Officer / Scheduler to join our team in Melbourne. In this role, you will report to the Service Scheduling Coordinator, ensuring smooth rostering of our support workers while delivering outstanding customer service to both clients and staff.
Your role is crucial in upholding our SONA® (Happiness) values by providing a seamless experience for those we support.

Key Responsibilities

• Provide exceptional customer service to clients and staff.
• Efficiently manage staff rosters to ensure timely service delivery.
• Coordinate with multiple departments, identifying opportunities for efficiency improvements.
• Work in alignment with BallyCara’s mission, vision, and values to create a positive impact.

SKILLS AND EXPERIENCES:

About You
We’re seeking someone who is highly organised, proactive, and passionate about delivering exceptional service. If you enjoy working in a fast-paced, people-focused environment, we’d love to hear from you!

• Provide exceptional customer service to clients and staff.
• Efficiently manage staff rosters to ensure timely service delivery.
• Coordinate with multiple departments, identifying opportunities for efficiency improvements.
• Work in alignment with BallyCara’s mission, vision, and values to create a positive impact