Customer Service Officer at Sea To Summit Pty Ltd

Rivervale, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Organization, Product Guidance, Warranty Handling, Process Improvement, Sales Opportunity Identification, B2B Support, B2C Support

Industry

Sporting Goods Manufacturing

Description

Company Description Our promise is to be your relentless ally in every adventure. Sea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude. Sea to Summit was established in 1990. As an expanding global brand, we currently have offices in Australia, North America, Germany, Switzerland, Norway and China. We are a motivated group of experienced, creative, and forward-thinking professionals. We are connected by our shared passion to create frictionless gear so you can enjoy limitless adventures. Job Description Customer Support Officer 6 Month Fixed Term | Part-Time 3 days per week | Perth | On-site Help Make Every Adventure Possible At Sea to Summit, we design gear that enables freedom in the outdoors. But great gear is only part of the story. Behind every order, every warranty claim, every product question — there’s a person who makes it easy. That person could be you. We’re looking for someone who genuinely cares about people, takes pride in getting the details right, and enjoys solving problems in a fast-moving environment. You don’t just respond. You resolve. You improve. You make things smoother for everyone. Ideally worked Monday to Wednesday, this part-time role offers a consistent schedule and time later in the week to recharge, reset or head outdoors. What This Role Is Really About You’ll be the connection point between our customers and our internal teams. Some days that means helping a retailer get urgent stock out the door. Other days it’s guiding a customer to the right product for their next trip. Sometimes it’s untangling an invoice issue or improving a process so the same problem doesn’t happen twice. You’ll: Support B2B and B2C customers via phone and email Keep domestic orders moving accurately and efficiently Provide clear, confident product guidance Handle warranty enquiries with fairness and good judgement Collaborate with Sales, Operations, Finance, IT and Brand Spot opportunities to improve systems and workflows Identify sales opportunities when they naturally arise It’s varied. It’s hands-on. And it matters. You’ll Do Well Here If You… Have experience in customer service and enjoy helping people Communicate clearly and professionally Stay organised even when things get busy Look for solutions instead of stopping at problems Build positive working relationships across teams Are comfortable using systems and learning new ones Take ownership of your work Outdoor experience is welcome — but not required. Curiosity, initiative and care are what count. Additional Information Why Join Sea to Summit? Be part of a global team connected by a shared love of quality and innovation Paid Volunteering Day Off Ongoing learning and development Employee Assistance Program We’re committed to building an inclusive workplace where people from all backgrounds feel welcome and valued. If you’re excited about the role but don’t meet every single requirement, we still encourage you to apply.

Responsibilities

This role involves supporting both B2B and B2C customers via phone and email, ensuring domestic orders are processed accurately, and providing confident product guidance. The officer will also handle warranty inquiries and collaborate with internal teams like Sales and Operations.