Customer Service Officer at Sea To Summit Pty Ltd

Rivervale, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organization, Problem Solving, Relationship Building, Initiative, Attention to Detail

Industry

Sporting Goods Manufacturing

Description

Company Description Our promise is to be your relentless ally in every adventure. Sea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude. Sea to Summit was established in 1990. As an expanding global brand, we currently have offices in Australia, North America, Germany, Switzerland, Norway and China. We are a motivated group of experienced, creative, and forward-thinking professionals. We are connected by our shared passion to create frictionless gear so you can enjoy limitless adventures. Job Description Customer Support Officer 6 Month Fixed Term | Part-Time 3 days per week | Perth | On-site Help Make Every Adventure Possible At Sea to Summit, we design gear that enables freedom in the outdoors. But great gear is only part of the story. Behind every order, every warranty claim, every product question, there's a person who makes it easy. That person could be you. We're looking for someone who genuinely cares about people, takes pride in the details, and thrives in a fast-moving environment. Someone who will resolve, improve, and make things better for everyone around them. This part-time role runs Monday to Wednesday, giving you a consistent rhythm and space later in the week to recharge, reset, or get outside. What This Role Is Really About You'll be the connection point between our customers and our internal teams and no two days look the same. One day you're helping a retailer get urgent stock out the door. The next, you're guiding a customer to the perfect piece of kit for their next adventure. Sometimes it's untangling an invoice, or spotting a process improvement so the same issue doesn't come back. You'll: Support B2B and B2C customers via phone and email Keep domestic orders moving accurately and on time Deliver clear, confident product guidance Handle warranty enquiries with fairness and good judgement Collaborate across Sales, Operations, Finance, IT and Brand Identify process improvements and act on them Spot sales opportunities when they naturally arise It's varied, hands-on, and it matters. You'll Thrive Here If You… Bring experience in customer service and a genuine enjoyment of helping people Communicate clearly and professionally Stay organised when things get busy Look for solutions, not stopping points Build strong relationships across teams Pick up new systems quickly and confidently Take ownership of your work from start to finish Outdoor experience is a bonus. Curiosity, initiative and care are what count. Additional Information Why Join Sea to Summit? Be part of a global team connected by a shared love of quality and innovation Paid Volunteering Day Off Ongoing learning and development Employee Assistance Program We’re committed to building an inclusive workplace where people from all backgrounds feel welcome and valued. If you’re excited about the role but don’t meet every single requirement, we still encourage you to apply.

Responsibilities

The Customer Service Officer will act as the connection point between customers and internal teams, handling various tasks such as supporting orders, providing product guidance, and identifying process improvements. This role involves a mix of B2B and B2C customer support via phone and email.