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Customer Service Officer, Segamat Branch MY at CIMB Group Malaysia
Segamat, Johor, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Over-the-counter Transactions, Account Opening, Cash Transactions, Non-cash Transactions, Daily Balancing, Customer Relationship Management, Issue Resolution, Complaint Resolution, Compliance, Standard Operation Procedures, Regulatory Requirements, Operational Authority, Transaction Validation, Staff Supervision, Training, Sales Support

Industry

Banking

Description
Sales & Operational Function To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents. To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations. To discharge duties instructed by ACSM/BM to serve business interests of the Bank. Customer Relationship • To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery • To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints Process & Compliance • To take accountability over Branch's compliance to the standard operation procedures and to ensure regulatory requirements are met towards achieving operational excellence Operational Authority • To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents • To approve rates, cash and check deposits up to authorized amount • To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff • To supervise staff in ensuring service and compliance standards are met
Responsibilities
The role involves managing end-to-end processes for over-the-counter transactions, including account opening and cash/non-cash activities, while ensuring the accuracy and monitoring of the branch's daily balancing operations. Additionally, the officer must proactively identify and resolve customer service issues and supervise staff to maintain service and compliance standards.