IDEALLY, YOU’LL HAVE:

• Experience in a customer service, retail sales, or sales admin role
• Background in building, construction or manufacturing will be highly regarded
• Excellent communication and interpersonal skills
• Ability to build rapport with a wide range of customers and stakeholders
• Strong multitasking and time management skills
• A proactive, can-do attitude with a willingness to learn
• Microsoft Office experience (SAP and CRM knowledge is a plus)
• A safety-first mindset and a team-oriented approach

ABOUT US

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns & cities from Tasmania to Townsville, and everywhere in between.
ARC is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

ABOUT THE ROLE

ARC (The Australian Reinforcing Company), is currently seeking a Customer Service Officer to join our tight-knit team at our Bundamba Branch.
You’ll work closely with our sales, operations, and leadership teams to deliver an exceptional customer experience. You’ll play a critical role in ensuring smooth communication between our internal teams and valued customers.

KEY RESPONSIBILITIES:

• Manage customer enquiries via phone, email, and in-person
• Build and maintain strong customer relationships
• Assist with dispatch procedures when required
• Process quotes, cash sales, and customer orders
• Reconcile invoices and handle general admin duties
• Maximise sales opportunities through great service and follow-through
• Ensure accurate and timely communication between sales, operations, and customers
  You’re an enthusiastic and tenacious team player who loves helping customers, solving problems, and keeping things running smoothly. You work well under pressure and take pride in your attention to detail.

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.

• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees