Customer Service Officer at Shaw Industries

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Entry, Customer Support, Communication, Follow-up, Procurement Coordination, Inventory Monitoring, Problem Resolution, Decision Making, Customer Relationship Management, Professionalism, Computer Skills, Organizational Skills, Self-Motivation, Mathematical Skills, Call Control, Single Call Resolution

Industry

Construction

Description

Job Title Customer Service Officer Position Overview TITLE: Customer Service Officer Reports to: Customer Service Experience Manager Based at: Melbourne, Australia Position Objective: Effectively and courteously process orders, prepare correspondence, and conduct inquiry as requested by the customer, sales, marketing and customer service management. Represent Shaw in a positive manner while interacting multiple times a day with key customers. Provide additional customer support through detailed follow-up from order processing to delivery of the product. Essential Duties: Perform all order entry, maintenance, and inquiry along with other duties as assigned. Communicate all backorder and order issues to customers on a regular basis Communicate with procurement and or distribution to expedite customer needs Monitor orders and inventory position as needed to maximize service and reduce inventory and inventory handling costs. Analyze stock positions and address concerns for customers Represent Shaw in a positive and professional manner while interacting multiple times a day with key customers Responsible for the resolution of routine questions and problems. Provide alternative suggestions to satisfy customer requirements when necessary Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures Seek to understand and anticipate the unique needs of customers Responsible for maintaining a professional relationship with customers Create a positive customer experience through professionalism, knowledge and effort by creating a climate in which the customer has confidence. Retain knowledge of and understand the requirements provided for the performance of all duties. Analyze job related information and make decisions based on previous experience. Use good judgment to control call interaction and when possible strive for single call resolution Personally promote a positive work environment by exemplifying honesty, integrity and passion Physical Requirements: Must be able to view computer screen for long periods of time. (up to 10 hours) Must have the ability to enter information using a computer keyboard for extended periods of time (up to 10 hours). Sitting for extended periods of time is required (up to 10 hours). Stretching and periodic standing in the work area are encouraged. Must be able to work in a phone intensive environment taking up to 200 phone calls per day. Must be able to work in a structured environment with a high level of accountability. Must be able to bend, reach above one’s head and occasionally lift up to 16 kilos Ability to adjust to the stress of meeting deadlines. Training Requirements: Training will address the essential duties required of this position. This position will require continuous product and technical training. Various Systems training required to perform tasks Other Requirements: High School Certificate, Bachelor Degree preferred Minimum of 2 years of Customer Service, sales or other highly interactive service experience Clear, professional and concise communication skills; written and verbal. Must have proficient adaptable computer skills Basic mathematical skills Self-motivated and possess excellent organizational skills. Required Competencies: Manage Work Build Customer Satisfaction Continuous Improvement Collaborate Work Shift Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. A history of success, a future of possibility Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same. Exceeding our customers' expectations for quality, service and performance is at the heart of our business. Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. Learn more Operational Excellence Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world. Learn more Award Winning The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation. Learn more We Sustain Human Ability At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?" Learn More Community Partner From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively. Learn More In The News There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more! Learn More

Responsibilities

The primary duties involve courteously processing customer orders, managing inquiries, and providing detailed follow-up from order processing through delivery. This role also requires communicating order issues, coordinating with procurement/distribution, and monitoring inventory to maximize service levels.