Customer Service Officer at Sika AG

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Computer Skills, Administrative Skills, Problem Solving, Order Entry, Invoice Processing, Technical Product Knowledge, Freight Coordination, Sales Support, Logistics Support

Industry

Chemical Manufacturing

Description

Company Description Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia. Job Description Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries. Maintain internal email mailbox. Order entry on SAP. Process invoices and credits. Customer support and enquiries . Liaise with freight providers for delivery coordination. Provide assistance to Sales and Logistics teams. Qualifications Previous experience within Customer Service/Call Centre or similar role. Have a strong understanding of Customer Service principles. Be self-motivated, quick leaner, with a can do attitude. Have excellent interpersonal / communication skills and attention to detail. Have excellent computer skills / administrative skills. Additional Information As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business. In return for your experience and commitment, you will be rewarded with, A competitive salary package. A supportive working environment with a strong, positive company culture We invest in our employees – you will be provided with all relevant training and development. We thank you in advance for your application, however only shortlisted candidates will be contacted. Applicants must have valid AU working rights. Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen. Sika Australia is proud to be an Equal Employment Opportunity employer. We value and seek diversity in our workforce. Disclaimer – Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes. Sika Australia uses Artificial Intelligence (AI) tools to support the initial screening of job applications based on inherent duties of the role. However, we want to stress that AI does not make final decisions or disqualify candidates from consideration. Applications are carefully reviewed by our experienced hiring managers and recruiters to ensure a fair and thorough evaluation process. By combining the efficiency of AI with the expertise and judgment of our hiring team, we are able to identify top candidates while maintaining a human-centered approach to hiring.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Customer Service Officer will answer inbound phone calls to resolve customer issues and provide general product information. They will also maintain the internal email mailbox, process orders in SAP, and coordinate with freight providers for delivery.